Frequently Asked Questions
Everything you need to know about your Canada Goose experience, from heritage craftsmanship to shipping and returns.
How do I know my Canada Goose product is authentic?
To ensure you are purchasing a genuine Canada Goose product, look for the signature Arctic Program disc, the hologram label stitched into every garment, and only purchase through our official website or authorized retailers.
What is covered under the Canada Goose Lifetime Warranty?
We stand behind the quality of our products. Canada Goose products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product.
How should I clean and store my parka?
For most of our parkas, we recommend professional dry cleaning only. To maintain the loft of the down, store your jacket in a cool, dry place away from direct sunlight, ideally in a breathable garment bag.
What is your return and exchange policy?
We offer free returns within 30 days of purchase, provided the item is in its original condition with all tags and the security ribbon attached. Please note that certain collaborations may have different return windows.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by region and will be calculated at checkout based on your location.
How do I determine my correct size?
We provide a detailed Size Guide on every product page. We offer three different fits: Slim, Regular, and Relaxed. If you are between sizes, we recommend sizing up for a more comfortable fit with layers.